Support/Help with FreshBit
How can we help?
Answers to common questions. If you’re stuck or found a story that looks wrong, email hello@dotxline.com and we’ll get back to you.
Using the feed
- Pull down on Today to check for new stories.
- Swipe a story right to save it, left to hide it.
- Bring hidden stories back in Settings › Hidden stories.
- Tap the leaf on Today to open your brief.
Choosing what you see
- Turn topics on or off in Settings › Topics.
- Mute any of the 51 sources in Settings › Sources.
- To see only Confirmed stories, turn off Show Reported and Developing stories.
Alerts
- Turn on Top story alerts in Settings. iOS asks for permission once.
- Add words in Keyword alerts. Keyword alerts need Top story alerts on.
- Pick a time for the Morning brief.
- Not getting alerts? Check iOS Settings › Notifications › FreshBit.
Account
- No account is needed.
- Sign in with Apple keeps your saved stories and settings across a reinstall, your iPad and your Mac.
- Delete your account in Settings › Account › Delete account.
Common questions
Why does a story say Developing?
Only one outlet has reported it so far. FreshBit checks again every 30 minutes, and the label updates when more trusted sources report it. Tap Follow on the story to get one alert when it becomes Confirmed.
Why is a story missing?
It may have scored under 40, be from a community site only, be off-topic (deals, stock prices or gossip), or be from a source or topic you switched off. You may also have hidden it: check Settings › Hidden stories.
A story looks wrong. What do I do?
Email hello@dotxline.com with the headline and what looks wrong. Always check the original with “Read on …”.
Why is there no brief on my iPhone?
Briefs written on the device need an iPhone with Apple Intelligence. On other iPhones FreshBit shows the opening of the article instead. Right after a story is published, the brief can take a few minutes to appear.
How do I join the test?
Email hello@dotxline.com for a TestFlight invite. You’ll need Apple’s free TestFlight app on your iPhone.